Refund policy

Please contact us to let us know you are returning an order. There are two policies we will honour. The first is the "Pink Pig policy" and the second is the "By Law" policy.

Pink Pig Policy:
If for any reason you are unhappy with your purchase, you can return any item to the-pink-pig.co.uk in its original condition within 14 days of the date you received your order. The goods which are returned must be unopened and unused (with any tape, fastening or shrink-wrap intact, this will act as proof of non usage). A full refund / exchange will be given on receipt of the item's being received by us, as long as the item's are in the exact condition in which they were sent out. If any seals have been broken, the item will be classed as damaged on the customers behalf. Any returns received after the 14 day period will not be re-imbursed. You can however have the option of your items being re-sent to you (postage to be paid by the customer).

PLEASE NOTE:

We can only accept the return of opened goods if they are faulty or an order error on our behalf. Postage on returns of faulty or packing error will be paid by Pink Pig . No other delivery service charges will be paid for by the-pink-pig.co.uk at any time. Returns of goods through customer fault will incur a 20% return fee, of the total amount of goods returned, this simply covers the cost the-pink-pig.co.uk has to pay to cover the collection and re delivery of the incorrect items/goods.

By Law Policy
By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you.

How to Cancel or Return Items:
To cancel your purchase during the 7 day cooling off period or to return unopened / faulty items, please contact us by phone or email to be given a RMA number for your return. Please pack any unopened item securely and send it to us with the RMA number we have given you clearly displayed on packaging. The goods should be back at the-pink-pig.co.uk within 14 working days of you receiving your order. Items will not be refunded without an RMA number. This will be calculated by ourselves as 16 working days from the date we dispatched the order to you. We reserve the right to use the-pink-pig.co.uk calculations in this instance.

The return address is:
Pink Pig
North Street
Otley
West Yorkshire
LS21 1AH

For your protection, we recommend that you use a recorded-delivery service as we can not re-imburse your account without receiving the items back first.
Once the items have been returned and checked, only then will we credit your account. We will refund the purchase price of the returned item including postage from the original order.
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: https://www.gov.uk/search?q=cooling+off+period

Other Statutory Rights:
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at: https://www.gov.uk/government/collections/enterprise-regulatory-reform